The David
Luke Values are a guide to a positive mental
attitude, which will improve the quality of our
working lives and allow everyone to work smarter.
David Luke is a hard working business and strives
for continual development.
Openness & Honesty
This should always be a prerequisite for all
of us and affects everything we do. We can
all share in success, but we should also be
open about our mistakes. The quicker a problem
is discussed, the more time we have to sort
it out. Co-operation with each other creates
a more effective working environment. Blame
is not a positive response, support is positive.
Respect
For our Colleagues, our Customers, for our working
environment and for the equipment we use – ALL
DAY EVERY DAY.
“Total” Customer
Service
We may not feel the Customer is always right,
but we always need to respond positively. When
we make a promise, to a Customer, or a Colleague,
if it can’t be kept, then we need to
advise them and give them an alternative solution.
Ensure our actions always put the Customer
first.
Everyday Improvement
We should all aim to improve all of the time
and we must take personal responsibility for
our work. Every function and person will benefit
from constant evaluation, training and development.
We should demonstrate enterprise and initiative
and not accept the status quo.
Profitability
Schoolwear and Scout and Guide Uniforms are not
high margin products, but we are in business
to make a profit! It pays our wages and guarantees
our future through its re-investment. We can
improve our profitability by managing costs
effectively, by not wasting our assets.
100% Quality
Everybody should work towards being 100% Correct,
100% of the Time.
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David Burgess |
Adrian Luke |
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